TDC Annual Report 2016

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Introduction

Who we are

Our strategy

Our performance

Risk management

Corporate matters

Consolidated financial statements

Parent Company financial statements

Terminology

“

We maintain our ambition and targets for 2018

Vagn Sørensen, Chairman of the Board

Who we are

People have always had a need to communicate and for more than 130 years, TDC Group has ensured that people were connected. TDC Group aims to be the preferred provider of simple and digital communication solutions to enterprises and individuals as well as entertainment services in the home and on the move

Our business lines
Our business lines
- Consumer
- Business
- Wholesale
- Other operations
- Norway
Our people
Our people
Our markets
Our markets

TDC Group is the leading provider of communication and entertainment solutions in Denmark and the second-largest operator in the pay TV and broadband B2C markets in Norway
Our business model
Our business model

“

We succeeded with many of our objectives for 2016

Pernille Erenbjerg, Group Chief Executive Officer and President

Our 2018 strategy

Always Simpler and Better

Better connectivity,

by continuing to deliver the best speed, quality and coverage by uniting our unique asset

In 2016...

...over 50,000 households was upgraded to 1 gigabit broadband speed on all technologies
...TDC Group’s 4G network covered over 99.5% of the Danish population, and independent tests have shown it is not only the best in Denmark but also one of the best in Europe
...we had an average mobile download of 60 Mbps, which is 31 Mbps above the average of remaining operators in Denmark

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Better offerings,

and entertainment by delivering relevant products both today and tomorrow

In 2016...

...all consumer brands launched a visual voicemail app, giving a visual overview of voicemail messages
...YouSee launched the new premium TV set-top box, which provides a new way of managing the TV experience and thereby obtaining the same interface across box, tablet and smartphone
...TDC Business moved towards selling full communications solutions with the first one being the cloud-based TDC Skype for Business

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Better customer experience,

driven by best customer insights and digitalisation

In 2016...

...TDC Business launched a new self-service solution that has already cut service handling times for certain operations from 14 days to just 2 hours
...YouSee introduced a new customer care programme called ‘Quality Time’ to reverse the trend in negative customer experiences by proactively preventing customer experience problems rather than simply fixing those that have arisen
...all business lines increased their focus on customer insights as the basis for tailoring services to customer requirements. We estimate that customer insights will enhance customer loyalty and reduce churn

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